Terms & Conditions
The following terms refer to the contracts-orders with “efillers" or “e-fillers” (hereinafter referred to as the Company) and you (hereinafter referred to as the Customer) for the sale of products through an e-commerce platform only to clinics, certified doctors, hospitals (B2B), beauty salons (with qualifications), and certified medical device wholesalers.
Products may not be sold to retail customers, and such sales may not be made by this e-commerce platform.
To make a purchase from the e-commerce platform, a “contract” must be drawn up between the Company and the Customer.
This contract is legally called a “distance contract” since it is drawn up between the Company and the Customer, not with our simultaneous physical presence but with exclusive use of the internet as a means of communication.
If the contract is drawn up between the Company and the Customer, the latter shall undertake to pay first the price of each product, and the Company shall undertake to deliver it to them on the terms and conditions set out herein.
To access and use this e-commerce platform, the Customer is required to read carefully the terms and conditions. The Customer is presumed to accept the terms and conditions of operation, while their registration on this e-commerce platform automatically constitutes unconditional acceptance of the Company's terms and conditions.
The Company reserves the right to revise, modify, and remove the terms of use of the e-commerce platform unilaterally, at any time, and without notice, provided that the existing terms are to be updated either by posting the amendments to this e-commerce platform or by incorporating the latest terms into the existing ones. The Company is entitled to modify, suspend, and even terminate its operation for any reason it deems appropriate, at any time, and without notice.
The Company does not have to and cannot know the truth and accuracy of the details provided by the users. For this reason, the introduction to the special ordering platform of the Customer's VAT number is a prerequisite for their registration on the platform and the ordering process, since the Customer status is certified following the notification of relevant documents.
The same also applies to the payment of an order made on the e-commerce platform by credit card, and the provision of the holder's legal details. The contract-order is valid, and binds the legal holder of the credit card, regardless of the person who used it. For the sake of completeness, it is stressed that the illegal or unauthorized use of the credit card for the conclusion of a contract with the Company does not exempt the legal holder from the payment of the price, and from any other obligations and charges arising from the concluded contract, without prejudice to the exercise of the Company's rights both vis-à-vis the holder and its user.
The Company undertakes not to disclose Customer personal data for advertising purposes without their explicit consent. Customers are entitled to have their personal data deleted at any time from the e-commerce platform databases, provided that they do not have outstanding debts. In the latter case, they have outstanding debts until payment in full.
The Company and its e-commerce platform are not responsible for any side effects, injuries, and damages stemming from the use of the ordered products, caused by the wrong choice of products made by the Customer, the incorrect, defective, and inappropriate use of the products in general, by fault of the manufacturer, such as manufacturing defects, the incomplete product information or instructions accompanying the products, the quality of the manufacture, and any actual defects of the product. In the event of a defective product, the Company's responsibility is restricted to the obligation to replace it, provided that the conditions for returning products are met.
The Company is not responsible for the shortage of products due to force majeure or other circumstances beyond the Company's fault, that is, suppliers' strike, adverse weather conditions, etc.
The Company delivers the orders to the cooperating transport companies for shipment to its customers, and makes every effort so that the products are delivered on time at the agreed place and time. However, the Company is not responsible for the poor condition in which the ordered products may be delivered, since they are dispatched from its warehouse to the users in good condition and with proper packaging. Moreover, the Company is exempt from any liability for any damage that may be caused upon the delivery of the ordered products (by the transport companies) to a third party, that is, a person other than the Customer who is the party to the contract with the electronic platform, if the third party resides permanently or temporarily or works in the same place, who was indicated by the Customer for the order delivery.
The Greek Law shall be the law applicable to the contracts concluded by customers with the online store, and the Greek courts, and even those in Athens, are competent for settling any dispute arising from these contracts, with the choice-of-court agreement not being admissible. The experienced partners of the Company's call center may provide advice and information in questions of customers of the e-commerce platform for their information only on issues related to shipping, pricing as well as beauty and aesthetics. This advice and information, however, are not substitutes for the medical examination, the medical opinion, instructions, etc. offered by specialized professional doctors, aesthetic clinics, etc., which the customers must follow faithfully, as well as the official instructions provided by the product manufacturers.
The Company's injectable products should only be administered by trained medical professionals.